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Terms & Conditions

Returns, Refunds and Exchanges Policy

How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email tony@jungletattoosupplies.co.uk to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Jungle Tattoo Supplies, The Old Robin Hood, Southmoor Road, Brierley Gap, Barnsley, S72 9HA.


3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These ink bottles and stencil fluids.


Exchanges

If you require to change to a different item, you will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card)
Cash in store

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.


Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday - Friday 9am – 4:30pm.

Carriers


We use the following carriers to deliver our orders:

Fedex & Royal Mail

All orders are sent by trackable methods.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Cancellation Policy

In the event that you need to cancel an order, please call us ASAP on 08455 651169. We can cancel orders before 4:30pm on the day of order. Thereafter, a return can be made but the shipping fee will stand.